Shipping policy
General Information
At Totimoto.com, we aim to deliver your motorcycle, bicycle, and ATV parts quickly and securely across Lebanon and the MENA region. All orders are processed and shipped from our trusted suppliers or local partners once payment or confirmation is completed.
Processing Time
-
Orders are typically processed within 1–3 business days after confirmation.
-
Orders placed on weekends or holidays will be processed the next business day.
-
You will receive a confirmation email or WhatsApp message once your order has been dispatched.
Shipping Methods & Carriers
We work with Aramex and other verified local logistics providers for safe and timely delivery.
Depending on your location, delivery may occur via:
-
Aramex Express (Lebanon & regional)
-
Local courier services (within Lebanon)
-
International freight partners (for overseas orders)
-
Estimated Delivery Times
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| Beirut & Mount Lebanon | 1–3 business days |
| Other Lebanese areas | 3–5 business days |
| GCC / MENA region | 5–10 business days |
| International orders | 10–20 business days |
Please note that delivery times may vary depending on customs clearance, weather conditions, or regional service availability.
Shipping Fees
-
Local shipping fees are calculated at checkout or provided upon confirmation.
-
For international orders, shipping costs are based on weight and destination.
-
Promotional offers (e.g., “Free Shipping”) apply only when clearly stated during checkout.
Order Tracking
Once your order is shipped, you’ll receive a tracking link by email or WhatsApp. You can track the status directly through the courier’s website or via your Totimoto.com account.
Cash on Delivery (COD)
COD is available for Lebanon orders only.
For all international orders, prepayment is required.
Customs, Duties, & Taxes
International customers are responsible for any applicable customs duties or import taxes. Totimoto.com is not liable for delays caused by customs procedures.
Failed Deliveries
If a delivery attempt fails due to an incorrect address or unavailability, the courier may contact you for re-delivery. Additional fees may apply.
Damaged or Missing Packages
If your package arrives damaged or does not arrive within the expected timeframe, contact us immediately at:
📧 aelkhoury@gesbeirut.com
📞 +961 79 191 192
We will assist in investigating with the courier and arranging replacement or compensation if applicable.
